About Our Animal Hospital
This page is to help answer your questions about animal health care, veterinary practices as well as medicine, pet dentistry and surgery. At Pine Cone Pet Hospital we are committed to “Making Lives Better”- Fundamentally in every decision that we make we will keep that mission influence the outcome. We challenge the current way of practicing veterinary medicine to make lives better whether choosing a medication, anesthetic, treatment, standard of care, or amenity in the lobby. Please know that by making your pet’s life better, we are ultimately making you and your family’s lives better. Occasionally the only way to make a pets life better is to help end their suffering and pain. When your animal family no longer has quality of life, you need to know that it is okay to help them move on. Our compassionate, loving team will help you in every way possible to give your pet’s final day the dignity, respect and love that it deserves. These questions are in a clickable format for your ease of use. If you have a question that is not answered here please call us. We would be happy to answer any questions that you might have. Our team of knowledgeable client service representatives, and certified veterinary technicians will quickly give you the information that you need. 320-258-3434 Your OTHER Family Doctors Our veterinarians at Pine Cone Pet Hospital, serving the pet and animal parents of Sartell, St. Cloud, Sauk Rapids, Waite Park, St. Joseph, Rice and St. Stephen, MN since 2001.
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I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?
Don’t panic, but call us right away. If it’s outside our normal business hours, leave a message, and one of our veterinarians will return your call quickly. If your pet…
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I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?
Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…
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Why do you check my dog’s weight every time he/she comes in for a visit?
We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…
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I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?
Yes. When you call to schedule your appointment, please let us know that you would prefer to wait in an exam room.
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My pet is a handful. Can I pay my bill ahead of time or in the exam room so I don’t have to wait in the lobby after the exam is over?
Yes. When you call to schedule your appointment, please let us know that you would like to be billed in advance. We typically ask for a credit card and will…
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My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…
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I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?
Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the solution to cure or manage a pet’s condition. Please let us know if…
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Is it OK to call with questions about my pet’s health?
Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or stop by anytime.
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My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?
We do offer drop-off appointments. Please call to arrange this service. We usually ask that you drop off your pet in the morning. We will call you once your pet…
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Do you offer any payment plans?
Unfortunately, we do not offer any payment plans at this time. We request that you pay for services provided at the time of your pet’s visit. If you have any…
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