About Our Animal Hospital
This page is to help answer your questions about animal health care, veterinary practices as well as medicine, pet dentistry and surgery. At Pine Cone Pet Hospital we are committed to “Making Lives Better”- Fundamentally in every decision that we make we will keep that mission influence the outcome. We challenge the current way of practicing veterinary medicine to make lives better whether choosing a medication, anesthetic, treatment, standard of care, or amenity in the lobby. Please know that by making your pet’s life better, we are ultimately making you and your family’s lives better. Occasionally the only way to make a pets life better is to help end their suffering and pain. When your animal family no longer has quality of life, you need to know that it is okay to help them move on. Our compassionate, loving team will help you in every way possible to give your pet’s final day the dignity, respect and love that it deserves. These questions are in a clickable format for your ease of use. If you have a question that is not answered here please call us. We would be happy to answer any questions that you might have. Our team of knowledgeable client service representatives, and certified veterinary technicians will quickly give you the information that you need. 320-258-3434 Your OTHER Family Doctors Our veterinarians at Pine Cone Pet Hospital, serving the pet and animal parents of Sartell, St. Cloud, Sauk Rapids, Waite Park, St. Joseph, Rice and St. Stephen, MN since 2001.
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Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
We highly recommend meeting and developing a relationship with all of our vets in case your dog or cat needs an emergency or routine wellness examination when your preferred doctor is gone.
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Why is my veterinarian referring my pet to a specialist?
We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training…
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Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
We can send proof of vaccination to your pet’s kennel. Just let us know the fax number.
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What are your vaccination requirements for boarding?
We require that dogs be vaccinated against rabies, distemper, parvovirus, and Bordetella (kennel cough) and that cats be vaccinated against rabies, panleukopenia (feline distemper), feline leukemia virus (FeLV), and feline…
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Do you perform at-home euthanasia?
[Version 1:] We do. If you would prefer to have a veterinarian come to your home, please call to schedule an appointment. We also offer counseling if you want to…
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I’ve decided it’s time to let my pet go, but he/she is uncomfortable and can’t move very well, and I would really prefer to not drag him/her to the hospital. Can you come to my house?
If you would like to have a veterinarian come to your home, we can certainly accommodate your request. Please call to schedule an appointment. We also offer counseling if you…
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If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?
Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…
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What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?
Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain under all circumstances. We will tailor a pain…
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I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?
We perform a physical exam and preanesthetic testing before surgery and monitor your pet during surgery. During the procedure, a veterinary technician will continually assess your pet’s heart and respiratory…
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I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?
During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation. If your…
