Kenosha veterinary services – delivered with courtesy and respect!
As a new client of Care Animal Hospital in Kenosha, you can expect our full attention to your pets’ needs.
When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet. If a room is not readily available, you will be asked to have a seat in the designated dog or cat waiting area until one is.
In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor.
Then, one of our veterinarians will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted.
This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.
Our veterinary technician will return to the exam room and provide you with helpful pet care information, answer your pet care questions and schedule any needed follow-up appointments. Invoicing is done in the exam room to allow your pet comfort while your transaction and visit is completed. For your convenience we accept cash, check, Visa, MasterCard, Discover, American Express and Care Credit.
Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
Appointment Check-in and Check-out:
Upon arrival, park at a numbered parking space and call (262) 694-6515 to let our Front Desk team know which parking space you’re parked. These designated parking spots are for appointment check-in only. Please call our main number (262) 694-6515 for all other matters.
The Front Desk Office Coordinator will check your pet in over the phone – be sure to give proper pet information and verify parking space number. We may need to place you on a brief hold while we verify which room your pet’s appointment will be in.
Once a room is verified, we will invite you inside our lobby to weigh your pet at our weighing station. Our Front Office Coordinators will escort you to your exam room where you will receive your pet’s Fear Free bandana/blanket. Your pet’s exam and check out will occur in exam room with you.
Surgeries and Discharge from the hospital:
Patients scheduled for surgical and hospital procedures will be receiving important detailed instructions and information in two emails prior to the admission date.
Upon arrival, call (262) 694-6515 to let our Front Desk team know you’re here. The Front Desk Office Coordinator will check your pet in over the phone – be sure to give proper pet information and verify parking space number.
After your pet has been checked in, the Front Desk Office Coordinator will invite you inside our lobby to weigh your pet at our weighing station. Our Front Office Coordinators will escort you to your exam room where you will receive your pet’s Fear Free bandana/blanket. Once you’ve been accompanied to your pet’s exam room, our surgical team will meet with you to review paperwork. You will be able to stay up-to-date with your pet’s procedure throughout the day through the AIRVET app.
After your pet’s procedure has been completed, our surgery team will contact you to schedule your pet’s discharge. If your pet’s discharge is the same day as the procedure, please contact our Surgery Team through the AIRVET app Chat Feature upon arrival and verify parking spot. If you’re pet’s discharge is the following day after the procedure, call (262) 942-8303 to inform our Front Desk Office Coordinators of your arrival and verified parking spot.
Hospitalized Pets:
Updates will be given regularly via Airvet App by your medical team.
Unfortunately, no visitors are allowed inside the ICU while patients are recovering.
Medications:
Please call 24 hours ahead for medication refills. When calling our main line (262-694-6515), please follow prompts to place a medication refill request.
You will be directed to our pharmacy technician voicemail. In your message, please provide your first and last name, phone number, pet’s name, the medication you are requesting, the dosage in mg and the quantity.
You will not receive a return phone call. Pick-up times are as follows:
Mon-Thur: Requests made before 10 a.m. will be ready after 4 p.m. Requests made after 10 a.m. will be ready the next day after 10 a.m.
Friday: Requests made before 12 p.m. will be ready after 4 p.m.
Medication requests will not be processed after 12 pm on Friday or on Saturday.
Please note: Per DEA guidelines, controlled medications will be filled at time of pick-up, please arrive before 6:30 p.m.
We have two designated parking spots to the left of our front door. At these spaces are signs with a number to text pet information and what spot you are parked. Please make sure your cell number is kept up to date in your account with us.
We are excited to meet you and your human and animal family members!
