About Our Hospital
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Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…
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Why is my veterinarian referring my pet to a specialist?
Our top priority is to make sure that our patients receive the highest standard of care and best possible outcome. This is why we sometimes make the decision to refer…
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Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number.
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If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?
Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…
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I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?
Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and preanesthetic testing before surgery and monitor your pet during surgery….
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I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?
During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation. If your…
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I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?
Don’t panic, but call us right away. If it’s outside our normal business hours, leave a message, and one of our veterinarians will return your call quickly. If your pet…
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I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?
Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…
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I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?
We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you…
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My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…
