FAQs

Frequently Asked Questions

Hours of Operation

Our regular business hours are Monday through Friday 7:00 am – 8:00 pm; Saturday 8:00 am – 5:00 pm; and Sunday 9:00 am – 1:00 pm.

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What should I do if I have an emergency and Frontier is not open?

In an emergency: during normal business hours, please call 503-648-1643 or come directly into the Hospital. All other hours, please call Dove Lewis Emergency Animal Hospital at 503-228-7281 (directions).

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Where is your hospital located?

Frontier Veterinary Hospital is located at 4500 NE Cornell Rd. in Hillsboro, Oregon – just east of the Hillsboro Airport, approximately 3 miles west of the Streets of Tanasbourne, and across Cornell Road from the Hillsboro Costco and McDonalds. We share a parking lot with the Thai Orchid Restaurant.  Click here for directions.

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What types of payment do you accept?

Payment in full is required at the time services are rendered.  We accept cash, Visa, Mastercard, American Express, Discover and CareCredit.

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Do you offer mail order prescription services?

Yes!  Prescriptions refilled through the hospital can be mailed to you using USPS Priority Mail Flatrate boxes, and we charge only the cost of postage.  We also have an online pharmacy – you can place an order here , and it will be directly filled and shipped to you by a source you can trust.  For more information on requesting prescription refills, click here.

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My pet is coming in for boarding soon, what should I do in preparation?

There are a few things to consider when boarding your pet:

1.) Vaccinations: All pets boarding at FVH need to be up-to-date on required vaccinations. For dogs, Bordatella (kennel cough), DHP (Distemper, Hepatitis and Parvo), and Rabies vaccinations are required. For cats, we require FVRCP and Rabies vaccinations. Please provide proof of vaccination at the time of drop-off if your pet has not received his or her vaccines from us. Vaccinations can be given here at the hospital, but a physical exam is required for pets new to our clinic or those we have not seen in over a year.

2.) Food: We will provide a basic, nutritionally sound kibble for all pets under our care. If your pet is on a medical diet or has special needs, please bring any required items and we will ensure their diet remains stable.

3.) Medications: One of the benefits to boarding your pet at FVH is knowing that their medical needs can and will be taken care of. Our kennel staff is trained to give basic medication, and there is always a trained professional available to administer any needed injections, insulin or fluids. Please be sure to bring any medications your pet will need during their stay. Medications need to be in their original bottle, complete with the label detailing the doctor’s instructions.

4.) Bedding/Toys: FVH can provide plenty of bedding for your pet, but you are welcome to bring any blanket, bed or pillow that will increase your pet’s comfort. Some animals enjoy having a familiar stuffed animal or toy with them. If the item is not machine washable, however, FVH reserves the right to subsitute our in-house bedding. Please note that some pets may become anxious and chew their bedding or toys during their stay, so you will be asked to sign a release form prior to FVH keeping these items in your pet’s kennel.

5.) Check-in: It is our priority to make your pet’s stay as comfortable and easy as possible. With that in mind, we make sure to ask a variety of questions during the check-in procedure. Depending on the length of their stay and how many pets you’ll be boarding with us, checking in your pet(s) can take awhile. To shorten the check-in procedure, you are welcome to bring the completed boarding paperwork with you, click here to download the forms. Please allow at least 15 minutes to get your pet(s) completely checked in and settled, even if you are bringing in completed paperwork.

To schedule boarding or discuss your pet’s special requirements, please call 503-648-1643, or email clientservices@frontiervet.com.

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What is a Pet Portal, and how can I get one?

A Pet Portal is an online service that allows you to log into your own personalized webpage and view your pet’s vaccine information, check previous prescription and food information, and even request a non-urgent appointment or a prescription refill.  Click here to sign up for your Pet Portal.

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